Copilot ChatGPT AI Consulting About Articles Contact

Find Where AI Can Improve Business Processes. Decide What to Do First.

Koshima helps organisations identify where improving a business process could create the greatest value, decide where AI can help and build a clear roadmap for what to do first

Start a Conversation
Microsoft 365 Copilot interface

Focus AI on Business Value

Koshima begins by understanding what the organisation wants to improve, achieve or protect. We then examine the business processes connected to those goals and challenges.

  • Clarify the Business Goal: Understand what needs to improve, why it matters and who is affected.
  • Understand the Current Process: Examine the tasks, decisions, information, people and handovers involved.
  • Assess the Current Impact: Use TIME to understand the effect on time, investment, money and experience.
  • Decide Where AI Can Help: Identify where AI could create useful value and where people must remain responsible.
  • Define and Compare Use Cases: Set out the business value, what each use case needs to do, the risks and how success will be measured.
  • Agree What Happens Next: Set the right next actions. This may include a use case report, roadmap, guidance, training or technical handover.

The result is clear priorities, practical next actions and named responsibility for moving the work forward.

Use Case Identification

For organisations that need to understand which business problems AI could help solve and where it could create the greatest business value.

Koshima examines selected business processes, the problems within them and their impact before defining and comparing possible AI use cases.

  • Map the tasks, decisions, information and people within each process.
  • Identify delays, repeated work, avoidable effort, errors and inconsistent results and their impact.
  • Use TIME to assess the business impact of each problem and the value of solving it.
  • Define and compare AI use cases, then agree which should receive attention first and why.

Focus: One team, department, function or selected business area.

What you receive: A use case catalogue, TIME assessments, a prioritised shortlist, supporting evidence and agreed actions for moving forward.

Practical
AI Roadmap

For organisations with several AI use cases that need to decide which should move forward and in what order, based on the expected business value.

Koshima turns selected use cases into a roadmap based on business value, what each needs, the risks involved and the organisation鈥檚 ability to deliver.

  • Compare each use case by its expected value, required effort, risk and ability to deliver relative to each other.
  • Set out what each use case needs from people, the information, tools and聽processes.
  • Decide what should start now, what should follow and what should wait with clear business justification.
  • Name the owners, measures, tests and decisions needed for each use case.

Focus: One or more departments, functions or business areas.

What you receive: A prioritised roadmap, reasons for the order, detailed use case reports, named owners, measures and recommended next actions.

Guidance
&聽Governance

For organisations where AI use is growing and employees need clear guidance about approved tools, responsibilities and when human review is required.

Koshima creates clear guidance for everyday AI use, ways to make decisions and an AI Council the organisation can manage after the planned handover.

  • Create an accessible AI usage policy for employees and managers.
  • Set out which tools may be used, what information is permitted and for which tasks with clarity.
  • Define when human review is required and who remains responsible for the decision, output and result.
  • Set up an AI Council, meeting structure, cadence, action process, approach and planned handover.

Focus: One department, several functions or the wider organisation.

What you receive: Practical usage guidance, clear responsibilities, an AI Council structure, meeting templates, review arrangements and a handover plan.

Not Sure Where Your Organisation Should Start?

Your organisation may have a business process to improve, several AI use cases to prioritise or a need for clearer guidance.
We can discuss what is happening today and agree the right starting point.

Discuss Your AI Priorities

The Koshima TIME Framework

Prioritising AI use cases helps an organisation focus its time, effort and money on the areas with the greatest business value.

Koshima uses the TIME Framework to understand the current impact of each business problem and the value that could be created by improving the process. Each possible use case is assessed on its own and compared with other use cases across four business areas.

T -聽Time

Where is time currently being spent or lost?
We look at delays, repeated work, preparing, checking and waiting for decisions or information from others.

I -聽Investment

Where are people, systems and other resources being used?
We consider what the current process requires and what skills, tools, information and support a change would need.

M -聽Money

Where is money being spent, generated or protected?
We look at current costs, available capacity, revenue opportunities and the likely financial effect of each opportunity.

E -聽Experience

What is the聽effect for employees, customers and partners?
We look at where it causes delay or frustration and how the experience could be made easier or better.

One use case may save significant time and require considerable investment. Another may create less direct financial value and make work much easier for employees, customers or partners.

Each TIME assessment is reviewed alongside the tools, information and people available, the risks involved and the human judgement required.

TIME helps compare possible business value at the start. The same four areas can later be used to set measures and review whether the expected improvement was achieved.

How Koshima Consulting Works

Every engagement starts with the business goal, challenge or decision the organisation needs to address.

The work can focus on one process, team, department or several parts of the organisation. We agree the scope, who should be involved and what the organisation needs to decide.

We follow four clear steps:

  • Understand the Business Need: Clarify what the organisation wants to improve, achieve or protect, why it matters and who is affected.
  • Examine the Current Process: Work with the people involved to map the tasks, decisions, information, tools, handovers and problems.
  • Define and Assess Use Cases: Identify where AI could help, use TIME to assess the business value and set out what each use case would need from people, information, tools and human review.
  • Agree What Happens Next: Compare the findings and agree the priorities, owners, measures and next actions. Depending on the scope, this may result in use case reports, a roadmap, practical guidance, an AI Council, training or a technical handover.

The result is a clear decision about where AI can create business value, what should happen next and who is responsible.

Built Around Your Business Processes

Koshima consulting begins with the business process and the result the organisation wants to improve.

We聽look at the selected processes in detail, including the tasks, decisions, information, systems and people involved. This shows what is causing the problem and how it affects the business.

Understand the Current Process

We work with the people involved to map the purpose of the process, its tasks, decisions, information, systems and handovers between teams.

This shows where time is lost, work is repeated, information is difficult to find, results vary or the process depends too heavily on one person.

Define the Possible AI Use Case

We聽look at where AI聽can reduce effort, improve quality, support decisions or create a better experience for employees or customers.

We define the business value and what聽a use case needs from people, information, tools, permissions, human review and specialist support.

What Your Organisation Receives

Each consulting engagement produces practical outputs that help the organisation make a decision or put something in place.聽The exact outputs depend on the service and scope. We agree them before the work begins. They may include:

  • Current Position and Process Findings: A clear summary of the business goal, current AI activity, selected processes, problems, people, systems and information involved.
  • AI Use Case Reports: Each selected use case includes the business problem, current impact, expected value, what the AI solution would need to do, required information and tools, human review, risks, measures and where specialist technical work may be needed.
  • Priorities and Roadmap: TIME assessments, comparisons between use cases, reasons for each priority, the recommended order, named owners, measures, tests and next actions.
  • Guidance and Ownership: Accessible usage policies, approved tool guidance, responsibilities, human review, decision routes, AI Council materials and a handover plan.

Before any work starts, we agree which outputs will be produced, who will review them and what will happen once they are accepted.

Consulting and Training Work Together

From Business Priorities to Practical Skills

Consulting identifies where AI can create business value. Training gives people the skills to improve the selected work.

An organisation can use consulting, training or both. A clear training need can move directly into task based learning. Consulting can be used first when leaders need to identify opportunities, set priorities or put guidance in place.

  • Consulting examines business processes and defines practical AI use cases.
  • Use case reports and roadmaps show which work to focus on and why.
  • Training turns selected tasks into practical Copilot or ChatGPT exercises.
  • Training can also reveal further process problems or AI use cases for the organisation to assess.

This connects business priorities to the skills people need to improve the quality, speed and consistency of work.

Explore Copilot Training
Explore ChatGPT Training

In-person聽consulting in Dubai, Abu Dhabi, Ras Al Khaimah and London

Live online聽AI consulting for聽organisations across the UAE, GCC and UK

Examples From Consulting Engagements

These examples include individual use cases and wider consulting work completed as part of larger engagements.

Prioritising Procurement AI Use Cases

FMCG路 UAE 路 Procurement

Starting point: After Microsoft Copilot training, the procurement team identified several possible uses for Copilot agents and other AI solutions. These included gathering business requirements for tenders, validating new suppliers, scoring supplier performance and simplifying internal purchase requests. The team needed a clear way to compare the business value and decide what should happen first.

What Koshima did: Koshima examined the process behind each idea, defined the use cases, used TIME to assess the current impact and expected value, and set out the information, tools, risks and specialist technical work required.

What the organisation received: Detailed use case reports, a comparison of business value and recommended priorities, phases and next actions.

Improving an Employee Benefits Process

Aviation 路 UAE 路 HR and Finance

Starting point: Child education benefit claims relied on spreadsheets, screenshots and repeated manual checks. Each claim required information from the employee鈥檚 contract, company policy and allowance limits. The process was undocumented and understood by one employee, creating delays, repeated communication and a serious risk when that person was unavailable.

What Koshima did: Koshima mapped the complete process, including the information, checks, decisions, people and systems involved. We then defined an AI-assisted use case covering claim submission, document reading, policy and entitlement checks, calculations, notifications and approvals.

What the organisation received: A detailed use case report covering the business challenge, stakeholder impact, expected value, what the solution would need to do, delivery phases, measures, risks and next actions.

Creating Clear Organisation-Wide AI Guidance

Economic Development 路 UAE 路聽Multiple Depts

Starting point: Departments were using different generative AI tools in different ways and with different levels of experience. Management had limited visibility of which tools were being used, how employees were using them and where teams needed more support.

What Koshima did: Koshima reviewed AI use across departments, the tools and tasks involved, differences in experience, current risks and where clearer guidance, training or ownership was required.

What the organisation received: A clear view of the current position, priority actions, recommended guidance for tools, information and human review, and a structure for ongoing ownership and review.

AI Consulting FAQs

Common questions about Koshima consulting, what the work includes and what your organisation can expect.

Discuss Your AI Priorities

Tell us what your organisation wants to improve, decide or put in place. We will contact you to arrange an initial conversation.

By submitting this form, you acknowledge our Privacy Policy